Terms of Service

1. Agreement Overview

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "You", "Client") and [COMPANY NAME PLACEHOLDER] ("Socia", "We", "Us", "Company"), a Portuguese company providing real estate technology services.

Company Information:
Company Name: [COMPANY NAME PLACEHOLDER]
Registration Number: [NIPC PLACEHOLDER]
Address: [COMPANY ADDRESS PLACEHOLDER], Portugal
Email: [CONTACT EMAIL PLACEHOLDER]
Phone: [CONTACT PHONE PLACEHOLDER]

2. Service Description

Socia provides a comprehensive real estate operating system that includes:

• Customer Relationship Management (CRM) tools
• Property management and listing services
• Lead generation and management systems
• AI-powered assistant and automation tools
• Legal back office services and document management
• Analytics and reporting dashboards
• Communication and marketing tools
• Integration with third-party real estate platforms
• Training and support services

3. Eligibility and Account Registration

3.1 Eligibility Requirements

To use our services, you must:

• Be at least 18 years of age
• Be a licensed real estate professional or operating a legitimate real estate business
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete registration information
• Comply with all applicable laws and regulations

3.2 Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Keeping your account information current and accurate

4. Subscription Plans and Billing

4.1 Subscription Terms

• Monthly Plans: Billed monthly in advance
• Annual Plans: Billed annually in advance with discount
• Free Trial: Available for new users (terms apply)
• Enterprise Plans: Custom pricing and terms

4.2 Billing and Payments

• All fees are in Euros (€) and include applicable VAT
• Payments are processed through secure third-party providers
• Automatic renewal unless cancelled before renewal date
• No refunds for partial subscription periods unless required by law
• Price changes with 30 days advance notice

4.3 Late Payments and Suspension

Accounts with overdue payments may be suspended after 7 days notice. Service will be restored upon payment of all outstanding amounts.

5. Acceptable Use Policy

5.1 Permitted Uses

You may use our services for legitimate real estate business purposes including:

• Managing client relationships and transactions
• Marketing properties and services
• Generating and following up on leads
• Maintaining legal compliance and documentation

5.2 Prohibited Activities

You may not:

• Use the service for illegal activities or fraud
• Violate intellectual property rights
• Transmit malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems
• Reverse engineer or copy our software
• Use the service to send spam or unsolicited communications
• Share account credentials with unauthorized users
• Compete directly with our services using our platform

6. Data and Privacy

6.1 Your Data

You retain ownership of all data you upload to our platform. We process your data according to our Privacy Policy and applicable data protection laws including GDPR.

6.2 Data Security

We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security audits.

6.3 Data Backup and Recovery

We maintain regular backups of your data, but you are responsible for maintaining your own backup copies of critical information.

7. Intellectual Property

7.1 Our Rights

Socia owns all rights to our software, platform, trademarks, and proprietary technologies. These Terms do not grant you any ownership rights in our intellectual property.

7.2 License Grant

We grant you a limited, non-exclusive, non-transferable license to use our services during your subscription period, subject to these Terms.

7.3 User Content

You retain ownership of content you create using our platform but grant us a license to host, store, and process it as necessary to provide our services.

8. Service Level and Availability

8.1 Uptime Commitment

We strive to maintain 99.5% uptime for our core services, excluding scheduled maintenance and force majeure events.

8.2 Maintenance and Updates

We may perform scheduled maintenance with advance notice and may update our services to improve functionality and security.

8.3 Service Modifications

We reserve the right to modify, suspend, or discontinue services with reasonable notice to users.

9. Third-Party Integrations

Our platform may integrate with third-party services and APIs. We are not responsible for the availability, functionality, or data practices of third-party services.

• Third-party services are governed by their own terms and privacy policies
• Integration failures may affect our service functionality
• We may discontinue integrations with reasonable notice

10. Limitation of Liability

To the maximum extent permitted by Portuguese law:

• Our total liability is limited to the amount paid by you in the 12 months preceding the claim
• We are not liable for indirect, consequential, or punitive damages
• We are not liable for business losses, lost profits, or loss of data
• Our liability for data loss is limited to restoring from our most recent backup

Note: This limitation may not apply to certain types of damages under Portuguese consumer protection law.

11. Indemnification

You agree to indemnify and hold Socia harmless from claims arising from:

• Your use of our services in violation of these Terms
• Your violation of applicable laws or regulations
• Infringement of third-party rights by your content or activities
• Unauthorized use of your account due to your negligence

12. Termination

12.1 Termination by You

You may terminate your subscription at any time through your account settings or by contacting support. Termination is effective at the end of your current billing period.

12.2 Termination by Us

We may terminate your account immediately for:

• Material breach of these Terms
• Non-payment after notice period
• Illegal or fraudulent activities
• Repeated violations of our policies

12.3 Effect of Termination

Upon termination, your access to our services will cease, and we may delete your data after a reasonable retention period as outlined in our Privacy Policy.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by Portuguese law and EU regulations where applicable.

13.2 Jurisdiction

Any disputes will be resolved in the competent courts of [COURT JURISDICTION PLACEHOLDER], Portugal.

13.3 Alternative Dispute Resolution

For consumer disputes, you may access the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr/.

14. Force Majeure

Neither party will be liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, government actions, cyberattacks, or infrastructure failures.

15. Updates to Terms

We may update these Terms to reflect legal changes or service improvements. Material changes will be communicated via email or platform notification at least 30 days in advance.

Continued use of our services after changes constitutes acceptance of the updated Terms.

16. Consumer Rights

If you are a consumer under Portuguese law, you may have additional rights including:

• 14-day withdrawal right for distance contracts
• Legal warranty for non-conforming services
• Right to price reduction or contract termination
• Protection against unfair contract terms

These consumer rights are not limited by these Terms.

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.